Support

At SpinPals Casino, support is built to move as fast as you do. Reach a real person any time via live chat for instant answers, or send an email to support@spinpals.com if you prefer a written record — both channels are staffed around the clock. Prefer voice? Phone support is available and our team answers quickly so you spend less time waiting and more time playing.

Typical response windows:

• Live chat: immediate to a few minutes.
• Phone: usually answered within a few minutes.
• Email: most requests are handled within 12–24 hours; complex cases may take a bit longer.

If you spot an issue with a bonus (for example, your 30,000 Gold Coins + 3 Sweeps Coins welcome grant), a payout, or a transaction, contact us right away so we can prioritize the case.

Find answers fast in our Help Center

Our searchable Help Center covers the common questions players ask: account setup and verification, deposits and withdrawals, bonus rules and playthrough, game eligibility, and responsible gaming. Content is organized by topic so you can quickly scan through guides and FAQs without waiting.

Common help topics include:

• How to activate and use Sweeps Coins (1x playthrough applies before redemption).
• Currency and payment details (we support USD and popular cards like MasterCard and Visa).
• Cashout limits and processing (redemptions can take up to 5 days; daily caps apply).

Knowledgeable agents who actually resolve things

Every member of our support team is trained in account, transaction, and gameplay troubleshooting. Whether it’s a verification hold, a missing purchase, or questions about wagering requirements, agents will explain the issue, outline the next steps, and follow through until it’s resolved. Escalations route to senior staff when needed, and we keep you updated at every milestone.

We respect your privacy and security: account checks follow strict verification procedures so your funds and personal data stay protected.

Personalized help with bonuses and payouts

Bonuses on SpinPals are applied automatically when conditions are met, but if a promotion doesn’t appear or you have questions about eligibility (including country restrictions or maximum cashout rules), our team will investigate quickly. For Sweeps Coins, remember the 1x playthrough requirement and the $10,000 daily redemption cap (lower caps apply in some states). If a time-sensitive offer is involved, reach out immediately via live chat so we can act fast.

How to contact us — friendly and direct

When you contact support, tell us: This helps us get to a solution faster.

For a full look at what SpinPals offers and to learn more about promotions and the casino experience, check the SpinPals Casino review.

Reach out any time — we’re here to make sure your play stays smooth, secure, and rewarding.